Because maisonvirele.com sells digital products (ebooks/PDF downloads), all sales are generally final.
1. No Refunds for Digital Products
Once an order is completed and the digital product has been delivered, we cannot offer refunds, as digital items cannot be returned.
This policy aligns with standard digital-goods consumer regulations.
2. Exceptions
We may offer a refund only under the following circumstances:
- The customer received the wrong file
- The file is corrupted or unreadable
- A duplicate payment occurred
- The customer did not receive the ebook due to a technical issue and we cannot resolve the issue
If any of the above apply, please email us within 7 days of purchase.
3. How to Request a Refund
To request a refund, please contact us at:
📧 contact@maisonvirele.com
Please include:
- Order number
- Email used for purchase
- Description of the issue
- Proof (if applicable)
We will review your request and respond within 3–5 business days.